Patient
Information
At Northside Physiotherapy in Moonah, we believe in keeping you informed and involved in your care. Here you’ll find helpful resources regarding your appointments, what to expect during your sessions, and information about our payment options and practice policies.
For any other questions, please contact us on 03 6278 1920 or reception@physionorthside.com.au or use the contact form using the link below.
FAQ
About Appointments & What to Expect:
Do I need a doctor’s referral to see a physiotherapist?
No referral is required to see a physiotherapist for most patients.
A referral is required if your treatment is to be covered by a third party for a compensable injury or condition (eg. MAIB, DVA, Workers Compensation).
What should I bring to my first appointment?
Please bring any relevant medical history, including reports or scans, and private health insurance details (if applicable).
How long will my appointment last?
All appointments are 30 minutes in length unless otherwise advised by your physiotherapist or our staff.
What will happen during my first appointment?
Your physiotherapist will conduct a thorough assessment, which may include discussing your medical history, asking about your current condition, and performing a physical examination to understand your needs and develop a treatment plan.
Will I receive treatment on my first day?
Often, yes. Depending on your assessment, treatment may commence on the first day. This could involve hands-on therapy, exercises, or advice on managing your condition.
What should I wear to my physiotherapy sessions?
Wear comfortable, loose-fitting clothing that allows your physiotherapist to easily assess and treat the affected area. For example, shorts for leg issues or a singlet for shoulder problems.
Our Services & Approach:
What types of conditions do you treat?
We treat a wide range of musculoskeletal conditions, including back and neck pain, sports injuries, arthritis, post-operative rehabilitation, headaches, and more. Please see our services for a more comprehensive list.
What treatment techniques do you use?
Our physiotherapists utilise a variety of evidence-based techniques, including hands-on therapy, exercise prescription, Clinical Pilates, hydrotherapy, Kinetic Link Training, and patient education.
What is your approach to physiotherapy care?
We provide patient-centred care, focusing on a thorough assessment, accurate diagnosis, and individualised treatment plans to help you achieve your goals and return to your optimal function.
Fees & Payment:
How much does a physiotherapy appointment cost?
Contact our reception staff for pricing information.
What payment methods do you accept?
Click here to view our accepted payment methods.
Can I claim through my private health insurance?
Yes, we are providers for most major private health funds. You may be able to claim your rebate on the spot through our HICAPS terminal. Please bring your membership card to each appointment.
Location & Contact:
Where are you located?
We are located at 67 Hopkins Street, in Moonah Tasmania.
You can find us in the same building as Hopkins Street Medical Clinic & Friendly Care Discount Pharmacy.
Google map link
What are your opening hours?
Our clinic is open Monday to Friday 8:00am – 5:00pm.
How can I book an appointment?
You can book an appointment by giving our friendly administration team a call on:
03 6278 1920 or by sending us an email at: reception@physionorthside.com.au or using the online enquiry form on the contact us page.
What is your cancellation policy?
We kindly ask for at least 24 hours notice for cancellations or rescheduling. Late cancellations or missed appointments without reasonable notice may incur a fee. For more information – please see our cancellation policy click here.
Is there parking available?
Free parking is available nearby for your convenience:
- 1-hour free parking is available on the surrounding streets.
- 3-hour free parking is available in the Hopkins Street Car Park.
- Additional 3-hour free parking can be found in the car park next to Hopkins Dental.
